abd99 Privacy Policy

1. Information We Collect

When you register and use the abd99 platform, we collect personal data that falls into several distinct categories. The specific data collected depends on the nature of your interaction with the platform — registration, gameplay, financial transactions, or customer support contact.

1.1 Registration and Identity Data

When you create an abd99 account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, email address, mobile phone number, and a chosen username. This data is required to create your account, verify your identity, and comply with our age verification and Know Your Customer (KYC) obligations.

1.2 Identity Verification Documents

As part of the mandatory KYC process, abd99 may request copies of government-issued identity documents. These may include your National Identity Card (NID), passport, or driving licence. We may also request proof of address in the form of a recent utility bill or bank statement. These documents are used exclusively for identity verification and anti-money laundering compliance and are stored in encrypted form with strictly limited internal access.

1.3 Financial and Transaction Data

When you make a deposit or withdrawal, we collect the transaction details necessary to process the payment. This includes the payment method used (such as bKash, Nagad, Rocket, Upay, or a Bangladesh bank account), the transaction amount in BDT, the transaction timestamp, and a reference identifier. We do not store full mobile banking PINs, full card numbers, or internet banking passwords. Payment credentials are handled by our certified payment processing partners under their own security standards.

1.4 Gaming and Betting Activity Data

abd99 automatically records data about your gameplay and wagering activity on the platform. This includes the games you play, bet amounts, outcomes, session durations, and responsible gaming interactions such as deposit limit settings and self-exclusion requests. This data is used to operate the platform accurately, resolve disputes, detect potentially problematic gambling patterns, and fulfil regulatory reporting obligations.

1.5 Device and Technical Data

When you access abd99 via a web browser or mobile device, we automatically collect certain technical data about your connection. This includes your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session timestamps. This data is used for fraud prevention, security monitoring, platform optimisation, and analytics. It is not used to identify you personally beyond what is necessary for security purposes.

1.6 Customer Support Communications

If you contact the abd99 support team via live chat, email, or any other communication channel, we retain a record of your enquiry and the response provided. These records are used to resolve your issue, train our support staff, and maintain a history of your account interactions. Support communications are stored securely and are accessible only to authorised abd99 staff.

2. How We Use Your Data

abd99 uses the personal data we collect for specific, clearly defined purposes. We do not use your data for purposes that are incompatible with those stated at the time of collection. The primary purposes for which abd99 processes personal data are set out below.

2.1 Marketing Communications

abd99 may send you promotional communications about new games, seasonal offers (such as BPL cricket season promotions, Eid bonuses, or Pohela Boishakh specials), and platform updates — but only where you have explicitly opted in to receive such communications during registration or through your account settings. You may withdraw your consent to marketing communications at any time by updating your notification preferences in your account dashboard or by contacting our support team.

2.2 Automated Decision-Making

abd99 uses automated systems to detect fraud, identify suspicious account activity, and flag patterns that may indicate money laundering or bonus abuse. Where an automated system flags your account for review, a member of the abd99 compliance team will conduct a manual assessment before any significant action — such as account suspension or fund withholding — is taken. You have the right to request human review of any decision made about your account.

3. Data Sharing & Third Parties

abd99 does not sell or rent your personal data to any third party. We share personal data only with trusted partners who assist in the operation of the abd99 platform, and only to the extent necessary for the specific purpose. All third-party partners with whom we share data are required to maintain the confidentiality and security of that data under contractual data processing agreements.

3.1 Payment Processing Partners

To process your deposits and withdrawals, abd99 shares the minimum necessary financial data with our certified payment processing partners. These partners include the operators of bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and card processing networks such as Visa and Mastercard. Each of these partners operates under its own privacy and security standards. abd99 is not responsible for the privacy practices of third-party payment providers.

3.2 Game Technology Providers

abd99 integrates games and live betting services provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data to operate their games and detect cheating. Game providers do not receive your full identity data or payment details.

3.3 Legal and Regulatory Disclosure

abd99 may be required to disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where we are legally compelled to do so — for example, in the context of an anti-money laundering investigation, a court order, or a formal regulatory inquiry. In such cases, abd99 will disclose only the data specifically requested and will notify the affected user where permitted by law.

3.4 Business Transfers

In the event that abd99 undergoes a merger, acquisition, or sale of assets, personal data held by the platform may be transferred to the acquiring entity as part of the transaction. In such circumstances, abd99 will provide reasonable notice to affected users and will ensure that the receiving entity is bound by privacy obligations at least as protective as those described in this policy.

4. Cookies & Tracking Technologies

abd99 uses cookies and similar tracking technologies to operate the platform, maintain your session, and collect aggregated analytics data. A cookie is a small text file placed on your device by a website when you visit it. Cookies allow abd99 to recognise your browser on subsequent visits and maintain your login session securely.

4.1 Types of Cookies Used

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and load-balancing cookies. These cookies cannot be disabled without preventing the platform from working correctly.
• Analytics Cookies: abd99 uses anonymised analytics cookies to understand how users navigate the platform — which pages are most visited, how long sessions last, and where users encounter difficulties. This data is aggregated and does not identify individual users. Analytics cookies help us improve the abd99 experience over time.
• Preference Cookies: These cookies remember your language and display preferences so that you do not need to re-select them on each visit. They do not store any sensitive personal data.
• Security Cookies: Used to detect and prevent fraudulent activity, including multiple account creation from the same device and automated bot activity. These cookies are essential for maintaining the integrity of the abd99 platform.

4.2 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Most modern browsers allow you to view, block, or delete cookies via the browser's privacy or security settings menu. Please note that disabling essential cookies will prevent you from logging in to your abd99 account. Disabling analytics and preference cookies will not affect your ability to use the platform but may mean that some preferences are not retained between sessions.

4.3 Third-Party Cookies

abd99 does not permit third-party advertising networks to place tracking cookies on the platform. Game providers integrated into the abd99 platform may set their own session cookies to operate their software — these cookies are subject to each provider's own privacy policy and are limited in scope to game session management.

5. Data Security Measures

abd99 takes the security of your personal data seriously and employs a layered approach to protecting information held on the platform. Our security infrastructure is designed to defend against both external threats and internal misuse of data.

5.1 Encryption in Transit

All data transmitted between your device and the abd99 platform is encrypted using Transport Layer Security (TLS) with a minimum of 256-bit encryption. This applies to all pages of the abd99 website, including login, registration, and cashier pages. You can verify the secure connection by checking for the padlock symbol in your browser's address bar when visiting abd99.app.

5.2 Encryption at Rest

Sensitive personal data stored in abd99 databases — including identity documents, payment references, and account credentials — is encrypted at rest using AES-256 encryption. Database access is restricted to authorised systems and personnel only, and all access is logged for audit purposes.

5.3 Access Controls

Internal access to personal data is governed by a strict role-based access control (RBAC) policy. Staff members have access only to the data necessary for their specific role. Access to sensitive data categories — such as KYC documents and financial records — is restricted to compliance and payments teams and is subject to multi-factor authentication requirements. All internal data access is logged and subject to regular audit review.

5.4 Security Incident Response

abd99 maintains a formal security incident response procedure. In the event of a data breach that may affect your personal data, abd99 will notify affected users as promptly as practicable, describing the nature of the breach, the categories of data affected, and the steps we are taking to contain and remediate the incident. We will also report qualifying incidents to the relevant authorities as required.

6. Data Retention Policy

abd99 retains personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy or to meet applicable legal, regulatory, and audit obligations. Once data is no longer required, it is securely deleted or irreversibly anonymised.

6.1 Active Account Data

While your abd99 account is active, we retain all personal data associated with your account, including registration details, transaction history, gaming activity records, and support communications. This data is necessary to operate your account and provide you with continuous service.

6.2 Closed Account Data

Following the closure of your abd99 account — whether voluntary or initiated by abd99 — we retain your personal data for a minimum of five (5) years. This retention period is required to comply with anti-money laundering regulations, respond to audit requests, and manage any legal disputes that may arise following account closure. After the retention period expires, your personal data is securely deleted or anonymised.

6.3 KYC Document Retention

Identity verification documents submitted as part of the KYC process are retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later. This retention period reflects the requirements of AML compliance best practices applicable to online gaming operators.

6.4 Transaction Records

Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of seven (7) years from the date of each transaction. This extended retention period reflects the requirements of financial record-keeping standards applicable to payment processing. Transaction records are stored in encrypted, access-controlled environments throughout the retention period.

7. Your Privacy Rights

As a player using the abd99 platform, you hold a set of rights over your personal data. abd99 is committed to facilitating the exercise of these rights in a straightforward and timely manner. To submit any data rights request, contact our support team at [email protected] or via live chat.

7.1 Right of Access

You have the right to request a copy of the personal data abd99 holds about you. Upon receiving a verified access request, abd99 will provide a structured summary of your data within 30 days. This summary will include the categories of data held, the purposes for which it is processed, and any third parties with whom it has been shared.

7.2 Right to Rectification

If any of the personal data abd99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details — such as your email address or phone number — directly through your account settings. For corrections to identity data that has been KYC-verified, please contact our support team with the relevant supporting documentation.

7.3 Right to Erasure

In certain circumstances, you have the right to request that abd99 delete your personal data. This right applies where the data is no longer necessary for the purpose it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that abd99 may be unable to fully comply with erasure requests where retention is required by law — for example, the five-year AML retention obligation described in Section 6.

7.4 Right to Restrict Processing

You have the right to request that abd99 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where processing is unlawful but you prefer restriction over deletion. During a restriction period, abd99 will store the data but will not process it for any other purpose without your consent.

7.5 Right to Withdraw Consent

Where abd99 processes your personal data on the basis of your consent — for example, for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal. To withdraw consent to marketing, update your notification preferences in your account settings or contact our support team.

7.6 Right to Lodge a Complaint

If you believe that abd99 has processed your personal data in a manner that is inconsistent with this Privacy Policy or in breach of applicable data protection principles, you have the right to raise a complaint. We encourage you to contact our support team in the first instance so that we can address your concern directly. We commit to responding to all privacy complaints within 14 days.

8. Updates to This Policy

abd99 reserves the right to update or revise this Privacy Policy at any time. Changes may be made to reflect updates to our data practices, new legal or regulatory requirements, new features on the platform, or feedback from our user community. The effective date at the top of this document will be updated each time a revision is published.

Where a change to this Privacy Policy is material — meaning it significantly affects how your data is used or your rights over that data — abd99 will notify registered users via email or through a prominent notice on the platform prior to the change taking effect. For minor, clarificatory amendments, the updated policy will be published at abd99.app/privacy-policy without individual notification.

Your continued use of the abd99 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change to this policy, you should discontinue your use of the platform and request account closure in accordance with the procedure described in our Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how abd99 collects, uses, and protects your personal data. The most current version of this document is always available at abd99.app/privacy-policy.