Responsible Gaming at abd99

1. Age Restriction & Verification

abd99 operates strictly as an adults-only platform. All players must be 18 years of age or older to register, deposit, and play on the abd99 platform. This is a non-negotiable requirement, and abd99 takes all reasonable measures to verify the age of every player at the point of registration and during the KYC process.

Upon registering, you are required to declare that you are 18 years of age or older. abd99 reserves the right to request identity verification documents at any stage of your account lifecycle. If age verification cannot be completed satisfactorily, or if there is any reasonable suspicion that a player may be under 18, abd99 will suspend the account and withhold access to funds until the matter is resolved.

Protecting Underage Individuals

If you share a computer, mobile device, or internet connection with people under the age of 18, we strongly encourage you to take the following precautions:

• Always log out of your abd99 account after each session and never save your login credentials on shared devices.
• Use your device's parental control software or browser-level content filtering to restrict access to gambling websites for underage users.
• Keep your abd99 username and password confidential and do not share them with anyone, including family members.
• If you suspect that a minor has accessed your abd99 account, contact our support team immediately at [email protected].

2. Recognising Problem Gambling

Gambling is a popular form of entertainment enjoyed responsibly by millions of people. For most players, it stays fun, social, and within budget. However, for a minority of individuals, gambling can develop into a pattern of behaviour that causes financial, emotional, or relationship harm. Recognising the early signs is the most important step toward getting back in control.

Problem gambling does not always look the same. It can develop gradually over time and may not be immediately obvious even to the person experiencing it. abd99 encourages all players to stay honest with themselves about their gambling habits and to use the protection tools available on the platform at the first sign of concern.

Common Warning Signs

• Spending more money on gambling than you originally intended, or more than you can comfortably afford to lose.
• Chasing losses — continuing to play in an attempt to win back money that has already been lost.
• Gambling with money that was set aside for essential expenses such as rent, food, utility bills, or school fees.
• Feeling restless, irritable, or anxious when you are not gambling, or when you try to reduce your gambling activity.
• Hiding your gambling activity from family members, friends, or your partner.
• Borrowing money, taking out loans, or selling personal belongings in order to fund gambling sessions.
• Neglecting work responsibilities, studies, family commitments, or social relationships because of time spent gambling.
• Feeling that you need to gamble with increasingly large amounts to get the same level of excitement or enjoyment.
• Repeatedly trying to cut down or stop gambling but finding yourself unable to do so.

If any of the above signs feel familiar, it does not mean you have a permanent problem — but it does mean you should take action now. The tools available on abd99, described in detail below, are designed to help you regain control quickly and without stigma.

3. Self-Assessment Questions

The following questions are adapted from widely used problem gambling screening tools. Answer them honestly and privately. If you answer "yes" to three or more questions, we strongly recommend activating a time-out or speaking with our support team.

4. Deposit Limits

Deposit limits are one of the most effective responsible gaming tools available on the abd99 platform. By setting a hard cap on how much money you can deposit within a defined time period, you take direct control of your gambling budget before a session begins — rather than trying to exercise restraint in the moment.

How Deposit Limits Work at abd99

You can set a deposit limit directly from the responsible gaming section of your abd99 account dashboard. Three limit periods are available:

• Daily Deposit Limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) within a rolling 24-hour period.
• Weekly Deposit Limit: The maximum total amount you can deposit within a rolling 7-day period, measured from the time the limit was first set.
• Monthly Deposit Limit: The maximum total amount you can deposit within a rolling 30-day period.

You may set all three limits simultaneously. When any one limit is reached, no further deposits will be accepted until the relevant period has elapsed — regardless of which payment method you use.

Changing Your Deposit Limit

Reducing your deposit limit takes effect immediately. If you reduce your daily limit from ৳5,000 to ৳2,000, the lower limit applies from the moment you confirm the change. This is by design — we want lower limits to protect you right away.

Increasing your deposit limit requires a 24-hour cooling-off period before the higher limit takes effect. This delay gives you time to reconsider and ensures that impulsive requests to increase limits during a losing session cannot be acted on immediately.

5. Time-Out & Cooling-Off

A time-out is a short-term break from the abd99 platform. It is designed for players who feel they need a pause — perhaps after a losing run, after a particularly long session, or simply because they want to step back and reassess their gambling habits. A time-out is not a permanent measure, and it does not affect your account balance or your ability to return after the period ends.

Available Time-Out Periods

abd99 offers the following time-out durations:

• 24-Hour Time-Out: A one-day break. Your account is locked for all gameplay and deposits from the moment you activate it.
• 7-Day Time-Out: A one-week break, suitable if you want a proper pause to reflect on your gambling habits.
• 30-Day Time-Out: A one-month break, recommended if you have been gambling more than you intended over a sustained period.

What Happens During a Time-Out

During an active time-out on abd99:

• You cannot log in to place bets or play casino games.
• No deposits can be made to your account.
• abd99 will not send you any promotional emails, bonus offers, or marketing messages during the time-out period.
• Your account balance remains intact and is accessible once the time-out expires.
• Pending withdrawals that were approved before the time-out was activated will continue to be processed normally.

Activating a Time-Out

You can activate a time-out instantly through the responsible gaming section of your abd99 account settings. Alternatively, contact our 24/7 live chat or email [email protected] and our team will activate it for you immediately. A time-out cannot be cancelled once it has been activated — if you change your mind, you will need to wait until the period expires.

6. Self-Exclusion

Self-exclusion is a serious, long-term commitment for players who feel that gambling has become a problem they cannot manage through shorter breaks or deposit limits alone. When you self-exclude from abd99, your account is closed for an extended period and abd99 takes active steps to prevent you from creating new accounts or being targeted by marketing during the exclusion window.

Self-Exclusion Periods Available

• 6-Month Self-Exclusion: Suitable for players who recognise a developing problem and want a firm, enforceable break to seek support and rebuild healthy habits.
• 1-Year Self-Exclusion: Recommended for players who have experienced significant financial or personal harm as a result of gambling and need a longer recovery period.
• 5-Year Self-Exclusion: For players dealing with severe problem gambling. abd99 strongly encourages players choosing this option to simultaneously seek professional support from a counsellor or helpline.

What Self-Exclusion Means in Practice

Once a self-exclusion is activated on your abd99 account:

• Your account is locked immediately and cannot be used for deposits, gameplay, or any other platform activity.
• abd99 will permanently remove you from all marketing lists. You will receive no promotional emails, SMS messages, or bonus offers for the duration of the exclusion and beyond unless you explicitly opt back in after the exclusion period ends.
• Any balance remaining in your account at the time of self-exclusion will be held securely and returned to you upon request via the payment method you used most recently.
• If you attempt to create a new abd99 account during an active self-exclusion period, abd99 will close that account when identified. It is your responsibility to inform us if you believe you have circumvented a self-exclusion.

Requesting Self-Exclusion

Self-exclusion can be requested at any time by contacting our support team directly. Send an email to [email protected] with the subject line "Self-Exclusion Request" and state your registered username and the exclusion period you are requesting. Our team will confirm activation within 4 hours. You may also request self-exclusion via 24/7 live chat.

7. Player Protection Tools

In addition to deposit limits, time-outs, and self-exclusion, abd99 offers a broader suite of player protection features that together create a comprehensive responsible gaming environment for every player in Bangladesh.

How to Access Protection Tools

All responsible gaming tools are available directly within your abd99 account dashboard under the "Responsible Gaming" section. No additional verification is required to activate any protection tool — they are available instantly, 24 hours a day, 7 days a week. If you have difficulty locating any tool within your account, contact our support team via live chat and a team member will guide you through the process in real time.

8. Getting Help & Support

Asking for help with a gambling problem is a sign of strength, not weakness. If you feel that your gambling on abd99 or anywhere else has begun to affect your finances, relationships, mental health, or daily functioning, we strongly encourage you to reach out for support today.

abd99's own support team is available 24 hours a day, 7 days a week and can assist you with activating any protection tool, processing a self-exclusion request, or simply listening and pointing you toward the right next step. Our team is trained to respond to responsible gaming concerns with care and without judgment. All conversations are kept strictly confidential.

Responsible Gambling at abd99

The abd99 platform is built around the principle that gambling should always remain a leisure activity — enjoyable, affordable, and in your control. We regularly review player activity for signs of harmful patterns and may proactively reach out to players whose behaviour suggests they may benefit from support. This is not a disciplinary measure; it is part of our genuine commitment to player welfare.

Players in Bangladesh who are concerned about their gambling habits are encouraged to speak openly with a trusted friend or family member, as well as contacting our support team. Seeking a second perspective from someone who knows you can provide clarity that is difficult to achieve alone. Many players find that simply talking honestly about their gambling habits is enough to prompt positive change before a serious problem develops.

Healthy Gambling Habits

For the majority of abd99 players who gamble recreationally and responsibly, the following guidelines help keep gambling fun over the long term:

• Set a fixed gambling budget each month and never exceed it — treat it as an entertainment expense, not an investment.
• Never gamble when you are tired, stressed, upset, or under the influence of substances.
• Take regular breaks during play sessions and use session time reminders to stay aware of how long you have been playing.
• Balance your time between gambling and other hobbies, social activities, and family commitments.
• Accept that losses are a normal part of gambling. Never chase losses — if you have reached your budget for the session, stop.
• Keep gambling in perspective: it is one of many forms of entertainment, not a way to solve financial problems or generate consistent income.